Privacy Policy
Last Updated: 14 January 2025
Information We Collect
We collect different types of information depending on how you engage with our services. Some information you provide directly, while other data we gather automatically through your use of our platform.
Personal Information You Provide
- Name, email address, and phone number when you register or contact us
- Postal address for program materials or correspondence
- Educational background and professional experience for program enrollment
- Payment information processed through secure third-party providers
- Communication preferences and feedback about our services
- Any additional information you choose to share in course discussions or assessments
Information Collected Automatically
- Device information including IP address, browser type, and operating system
- Usage data such as pages viewed, time spent on site, and navigation patterns
- Location data based on IP address for service improvement
- Course progress and completion data for educational purposes
- Technical logs for security and troubleshooting purposes
How We Use Your Information
Your information helps us provide better educational experiences and improve our services. We don't sell your personal data to third parties or use it for purposes outside what we've outlined here.
| Purpose | Details |
|---|---|
| Service Delivery | Processing enrollments, providing course access, sending program materials, and facilitating communication with instructors |
| Account Management | Creating and maintaining your account, verifying identity, managing preferences, and providing customer support |
| Communication | Sending course updates, program changes, administrative notices, and responding to your inquiries |
| Improvement | Analyzing usage patterns, gathering feedback, testing new features, and enhancing educational content |
| Legal Compliance | Meeting regulatory requirements, protecting our rights, preventing fraud, and maintaining security |
We periodically review how we use information to make sure our practices align with this policy and current privacy standards. If we plan to use your data in ways not covered here, we'll ask for your consent first.
Data Sharing and Disclosure
We share your information only when necessary to provide our services or comply with legal requirements. Here's who might receive your data and why.
Service Providers
We work with trusted third-party companies that help us run our platform. These include hosting providers, payment processors, email services, and analytics tools. All service providers sign agreements requiring them to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose information if required by Australian law, court orders, or government regulations. This includes situations involving fraud investigation, security threats, or protection of our legal rights. We'll notify you about such disclosures when legally permitted.
Business Transfers
If luntheravex merges with another company or transfers ownership, your information may be part of that transaction. You'll receive notice about any change in ownership and how it affects your privacy rights.
We don't sell, rent, or trade your personal information to marketers or advertising networks. Your data stays within our educational service ecosystem and authorized partners only.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We've made it straightforward to exercise these rights through your account settings or by contacting us directly.
Access and Correction
You can view and update most of your personal information through your account dashboard. If you need help accessing or correcting data not available in your account, contact us at support@luntheravex.com. We'll respond within 30 days and provide the information in a commonly used format.
Data Portability
You can request a copy of your personal information in a structured, machine-readable format. This lets you move your data to another service if you choose. We'll provide this within 45 days of your request.
Deletion Rights
You can request deletion of your personal information, though some data may need to be retained for legal or operational reasons. For example, we keep transaction records for tax compliance and course completion data for certification purposes. We'll explain what can and can't be deleted when you make a request.
Marketing Preferences
You can opt out of marketing emails anytime by clicking the unsubscribe link in any promotional message. You'll still receive essential service communications like enrollment confirmations and account security alerts.
Data Security Measures
We protect your information using industry-standard security practices. While no system is completely secure, we've implemented multiple layers of protection to safeguard your data.
- Encryption of data during transmission using TLS protocols
- Secure storage with encrypted databases and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy practices
- Restricted access to personal information on a need-to-know basis
- Monitoring systems for detecting and responding to security incidents
- Regular backups stored in secure, geographically separate locations
If we discover a data breach that affects your information, we'll notify you within 72 hours and explain what happened, what data was involved, and what steps we're taking to address it.
Data Retention
We keep your information only as long as needed for the purposes outlined in this policy. Different types of data have different retention periods based on legal requirements and operational needs.
| Data Type | Retention Period |
|---|---|
| Account Information | Duration of active account plus 2 years after closure |
| Course Records | 7 years from completion for certification and compliance |
| Payment Records | 7 years for Australian tax compliance requirements |
| Marketing Data | Until you unsubscribe or request deletion |
| Support Communications | 3 years for quality assurance and dispute resolution |
| Usage Analytics | 26 months in anonymized, aggregated form |
After retention periods expire, we securely delete or anonymize your data. Some information may be retained in backup systems for up to 90 additional days before permanent deletion.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your experience and understand how you use our services. You have control over these technologies through your browser settings.
Types of Cookies We Use
Essential cookies keep the website functioning properly and remember your login status. Analytics cookies help us understand usage patterns and improve our platform. We don't use advertising cookies or track you across other websites.
You can disable cookies through your browser settings, though this may affect some website functionality. Your browser's help section explains how to manage cookie preferences.
Children's Privacy
Our services are designed for adults aged 18 and over. We don't knowingly collect information from anyone under 18. If you're under 18 and interested in our programs, please have a parent or guardian contact us to discuss options.
If we discover we've accidentally collected information from someone under 18, we'll delete it immediately. Parents who believe we may have information about their child should contact us right away.
Changes to This Policy
We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you via email or through a prominent notice on our website at least 30 days before the changes take effect.
The "Last Updated" date at the top of this page shows when we most recently revised the policy. We encourage you to review it periodically to stay informed about how we protect your information.
International Data Transfers
While we primarily store data within Australia, some service providers may process information in other countries. When data is transferred internationally, we ensure appropriate safeguards are in place through standard contractual clauses or other approved mechanisms.
Countries receiving your data may have different privacy laws than Australia. We work only with providers who meet our security standards and commit to protecting your information regardless of location.
Contact Us About Privacy
If you have questions about this policy or how we handle your information, we're here to help. You can reach our privacy team through several channels:
Email: support@luntheravex.com
Phone: +61 2 6923 8100
Mail: 18 Carnegie Pl, Blacktown NSW 2148, Australia
We typically respond to privacy inquiries within 5 business days. For complaints about our privacy practices, you can also contact the Office of the Australian Information Commissioner at oaic.gov.au.